Its just been announced they have made the finals of the UK Bus Awards in four categories
In this year's UK Bus Awards, the bus company has made it into the finals for top award Bus Operator of the Year which goes to the best bus company in the country.
Two employers electrician Ashley Burrowns and Police liaison officer Jay Jackson have been nominated in the unsung hero category.
And the company's comprehensive bus guide Bus Times - which this year celebrates its 30th anniversary - is up for the Sustained Marketing Excellence award.
Managing Director Martin Harris said: "I'm delighted the company and my colleagues have been recognised in this way. I'm privileged to work alongside incredibly talented, highly committed, passionate people who work tirelessly day in and out to make our bus service as good as it can be.
"The timing is particularly pertinent. It's been tough for us lately with the two major city centre roadworks on North Street and the Lewes Road/Elm Grove junction going on at the same time. There's been a big impact on our services and our customers.
"It's been so frustrating for us. My colleagues have been working relentlessly to put in place measures to minimise delays and cancellations. They've been evaluating services on a minute-by-minute basis making decisions about how best to serve our customers who have been left waiting as a direct result of delays caused by the two roadwork schemes. We can't apologise to our passengers enough for the inconvenience."
Ashley is responsible for ensuring the state-of-the-art real-time information kit, fitted into each of the 280 buses, is reliable. It informs drivers of their route, the next stop as well as scheduled times for each stop, the current time and whether the bus is running late or early and by how much. Its efficient functioning makes travelling by bus relevant as it means customers can get the exact time the bus will arrive via their app. Ashley, who does the job single-handedly, was nominated because no task is ever too much, no problem so big, and no solution so unattainable.
Brighton & Hove Buses is the only bus company outside of TfL in the UK to use such a device.
Ashley is also the man responsible for literally keeping the lights switched on on the magnificent Santa Bus that fundraises in the city in the run up to Christmas.
SC Jamie Jackson is unique. He is the product of a unique partnership between Sussex Police and the bus company. He was nominated for his work on the buses looking after the safety and welfare of passengers. He painstakingly trawled through countless hours of CCTV footage from various buses that nailed killer Michael Lane's whereabouts and helped put him behind bars for the murder of his girlfriend Portslade resident Shana Grice.